Syed Sahaf

Year 1 — 2022–23

Year 2 — 2023–24

Year 3 — 2024–25

• Completed intensive CompTIA A+ 1101 & 1102 training — hardware and software troubleshooting for PCs, printers, and projectors.
• Hands-on Microsoft 365 administration: Endpoint management, user accounts, and security settings.
• Practised diagnosing and fixing a wide range of IT issues across operating systems and devices.

• Manage utility accounts (gas, electricity, water, council tax) across multiple residential properties.
• Analyse monthly spending in Excel, find errors, and liaise with suppliers to recover refunds and secure better tariffs.
• Write clear monthly financial reports for senior management.
• Work with Housing and Bookings teams to cut costs on empty properties and keep meter data accurate.

• Helped customers and explained the organisation's social impact mission.
• Managed displays, stock, and visual merchandising.
• Operated the POS system and completed end-of-day cash-up procedures.

• Managed confidential data and kept accurate case records in Comino and Northgate.
• Produced clear documents and reports using Microsoft Office.
• Updated records used by support officers, improving team efficiency.

• Diagnosed and fixed hardware and software faults on laptops and phones.
• Explained repairs clearly to customers face-to-face.
• Managed stock and repair schedules to meet turnaround times.

• Greeted and supported community members in a friendly, respectful way.
• Managed stock and trained new volunteers on protocols.
• Wrote inventory reports to support funding applications.

• Welcomed customers and handled queries about donations and stock.
• Kept the shop floor tidy and handled transactions accurately.
• Trained new volunteers and led shifts when required.

• Ran meeting agendas, took minutes, and organised society events.
• Kept membership records in line with data protection requirements.
• Managed budgets and developed public-speaking skills through event coordination.